Skip to main content
Deutsch
Submit a request
 

How can we help?

Search

Articles in this section

Install and Update

  • Updated

Install and Update

What you should know about installing Acrolinx for Salesforce Knowledge.

Before You Install

If you want to know whether this version of the Acrolinx Integration works with your local platforms, check our Compatibility Guide.

Before you install, make sure that you already have the following:

Compatibility Matrix
Supported Salesforce Knowledge Versions Supported Maintained Deprecated Support for Acrolinx AI Assistant and Suggestions Notes
Spring '26 3.15.0 3.14.0 3.13.0 3.11.0 and later This integration package is available on the Salesforce AppExchange. Only the latest version will be published for distribution.
★ CURRENT VERSION

Salesforce Knowledge 3.15

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a production instance

    URL: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000004NFlYAM
Installation key - EwCa1RHDEB

    Install a sandbox instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000004NFlYAM
Installation key - EwCa1RHDEB
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, be sure to disable the old score calculation trigger.

Archived versions

Salesforce Knowledge 3.14

Install and Update Acrolinx for Salesforce Knowledge 3.14

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a production instance

    URL: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000003qRtYAI
Installation key - EwTr9RHLFB

    Install a sandbox instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000003qRtYAI
Installation key - EwTr9RHLFB
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, be sure to disable the old score calculation trigger.

Salesforce Knowledge 3.13

Install and Update Acrolinx for Salesforce Knowledge 3.13

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a production instance

    URL:  https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000002Kc9YAE 
Key:  Gfhjkm133

    Install a sandbox instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000002Kc9YAE 
Key: Gfhjkm133
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, be sure to disable the old score calculation trigger.

Salesforce Knowledge 3.12

Install and Update Acrolinx for Salesforce Knowledge 3.12

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a production instance

    URL:  https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000001j9ZYAQ
Key:  EwTr9RHLBZ

    Install a sandbox instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000001j9ZYAQ
Key: EwTr9RHLBZ
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, you'll need to remove the old score calculation trigger if you have one.

Salesforce Knowledge 3.10

Install and Update Acrolinx for Salesforce Knowledge 3.10

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a Production Instance

    URL:  https://login.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000000sy5YAA
Key:  lfQdkNb3ike6qx

    Install a Sandbox Instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04tUV0000000sy5YAA
Key: lfQdkNb3ike6qx
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, you'll need to remove the old score calculation trigger if you have one.

Salesforce Knowledge 3.9

Install and Update Acrolinx for Salesforce Knowledge 3.9

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a Production Instance

    URL:  https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hlEmAAI
Key:  lfQdkNb3ike6qx

    Install a Sandbox Instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hlEmAAI 
Key: lfQdkNb3ike6qx
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge 3.8, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, you'll need to remove the old score calculation trigger if you have one.

Salesforce Knowledge 3.7.2

Install and Update Acrolinx for Salesforce Knowledge 3.7.2

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a Production Instance

    URL:  https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hl3YAAQ
Key:  lfQdkNb3ike6qx

    Install a Sandbox Instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hl3YAAQ 
Key: lfQdkNb3ike6qx
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge 3.7.2, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, you'll need to remove the old score calculation trigger if you have one.

Salesforce Knowledge 3.8

Install and Update Acrolinx for Salesforce Knowledge 3.8

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a Production Instance

    URL:  https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hlEmAAI
Key:  lfQdkNb3ike6qx

    Install a Sandbox Instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hlEmAAI 
Key: lfQdkNb3ike6qx
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge 3.8, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, you'll need to remove the old score calculation trigger if you have one.

Salesforce Knowledge 3.6

Install and Update Acrolinx for Salesforce Knowledge 3.6

Install

First, make sure you've installed everything you need – see the section What You Should Know Before Installing above.

To install Acrolinx in Salesforce, follow these steps:

  1. Request the installation URL and installation key. You'll need to use the URL specific to the type of instance you want to install.

    Install a Production Instance

    URL: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hkqFAAQ
Key: lfQdkNb3ike6qx

    Install a Sandbox Instance

    URL: https://test.salesforce.com/packaging/installPackage.apexp?p0=04t5w000005hkqFAAQ
Key: lfQdkNb3ike6qx
    TIP

    Want to see a complete list of the package components? Click View Components at the bottom of the install page for Acrolinx for Salesforce Knowledge.

  2. Follow the Salesforce instructions for installing managed packages.

    IMPORTANT

    After you install the integration, you'll need to take some extra steps before you can check your Salesforce content with Acrolinx. Visit the Acrolinx for Salesforce Knowledge Admin Guide for these details.

Update

To update Acrolinx for Salesforce Knowledge, follow the steps under Install. You don't need to remove the older version first.

Once you've installed the updated version of Acrolinx for Salesforce Knowledge 3.6, follow the steps in the Admin Guide to complete the setup. Before you set up automated checking, you'll need to remove the old score calculation trigger if you have one.